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Manage day-to-day operations of the email marketing platform SaaS, ensuring high availability, reliability, and scalability
Work closely with the development team to ensure smooth deployment and release of software updates and features
Monitor system performance and proactively identify and resolve issues
Develop and maintain operational processes and procedures, ensuring compliance with industry standards
Collaborate with cross-functional teams to ensure customer satisfaction, including product management, customer support, and sales
Continuously evaluate and optimize operational efficiency, including automation and process improvement initiatives
Manage vendor relationships and negotiate contracts as needed

Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in software operations management, SaaS operations, or a related field
Strong understanding of email marketing, including best practices, industry trends, and regulatory compliance (e.g. GDPR, CAN-SPAM)
Proven experience managing large-scale, highly available SaaS platforms
Excellent problem-solving and analytical skills
Strong communication and collaboration skills, with the ability to work effectively across teams and stakeholders
Experience with AWS, Linux, and SQL databases is preferred

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Operations Manager